Wednesday, October 19, 2016

Restored: SecureAccess Washington and MyDOR connection

UPDATE: 8 a.m. Thursday

Service restored. Damaged circuit repaired. Technicians are monitoring stability.


BLS city and agency partners are experiencing slow connectivity to online services including:

License Lookup
Business Licensing Wizard


There is a server issue with the network and portal provided by WaTech, the agency that manages Secure Access Washington and associated applications.

Repairs are being made starting at 11 p.m. Wednesday.

Business Licensing Service's ATLAS system is not impacted. Processing of applications, renewals and other work is continuing as usual.

What you do you need to do?

Nothing. We will notify all partners when the system is functioning normally again.

Wednesday, September 28, 2016

BLS Partner Post - Update

Partners –

Happy autumn to all of you. We rolled out the new ATLAS system in June. Already, we’ve heard from many of you that you like the new system and are getting more comfortable. We still are refining some features and welcome your input on ways to improve our service to you.

Thank you all for the patience and support as we learned the new business processes together.

Computer Based Training (CBT) is available
Remember that ATLAS Partner Portal training is available anytime. Login via My DOR and click CBT at the bottom of the first screen to get primers on common operations, including running reports. Use Google Chrome and turn off pop-up blockers for best results.

Change of an address
Partners can update mailing addresses and request physical address changes in ATLAS. Physical address change requests are processed by BLS staff. Direct customers who need a physical address change to use the My DOR service or call 1-800-451-7985 for help.

User comments from old system are viewable in ATLAS
Partners can find sub-system comments and other information from the legacy system for accounts with the new Warehouse sub-tab.
  1. Go to Account level
  2. Click the [Other] Tab
  3. Click the [Warehouse] sub-tab
  4. Choose from options including BLS Partner Comments. 
    • If there are no comments, it means that none were made in the old system.

Use the Account Level [Other] tab to find comments from the legacy system

Partners can also use the Partner App Location Comments report found under Reports in the main Partner Portal screen. This report will list all application comments (if any) from the legacy system.

Questions about ‘renewed’ status in ATLAS
ATLAS lets you see more endorsement status options, such as ‘renewed’ status. This is a system-generated status that goes away at expiration. Staff shouldn’t manually change that status or use that status. As always, call or email if you have questions.
Creating reports in ATLAS
Reports have been repaired and enhanced since the June rollout of ATLAS Partner Portal. Most of these are functioning well, but we are continuing to review. We no longer send files to the service for most partners. Staff can create on-demand files for:
  • Address changes
  • Agency endorsements (state agencies only)
  • Application comments (warehouse)
  • City of Interest files
  • City endorsement information (replaces 1-page ARD file)
  • Delinquent ,incomplete, and terminated endorsements
  • Fund reversals
  • Licensee and public disclosure files
  • Pending approvals, and
  • Many other reports.
Email if you have questions or need to brush up on this feature.
Vapor endorsements available; cigarette endorsement fee increase
This summer, endorsements for vapor products have been added to the Business Licensing Service and reporting in the ATLAS system. New endorsements include: Vapor Product Retailer, Vapor Product Distributor, and Vapor Product Delivery Sales.

At the same time, the fee for a Cigarette retailer endorsement and the Other Tobacco project endorsement has increased to $175.

That’s all for now.

~BLS Partnership Services 

Friday, September 23, 2016

SecureAccess Washington & My DOR upgrade

Monday's upgrade to SecureAccess Washington® (SAW) adds new test and production infrastructure. It provides security enhancements and other technical improvements

You may notice small changes to SecureAccess Washington and My DOR.

Service provider WaTech provided technical bulletin  11.1.253 to support users. Customers may experience intermittent connectivity during the upgrade, which is schedule for completion at 8 a.m. Monday. 

Monday, September 12, 2016

Use Letter IDs in renewal notices for faster processing

Partners –

Most business license renewals are handled quickly online with the use of a unique Letter ID. The Letter ID is listed on the renewal notice businesses receive six or seven weeks before their expiration date.

Encourage businesses to use the Letter ID in their notice to expedite their renewal. This saves the steps of contacting BLS to issue a new Letter ID, in addition to the waiting time. Also, once a new Letter ID is issued, the ID in the mailed notice becomes obsolete, which could lead to confusion about which ID to use.

Renewal notices are printed on the first Saturday of each month. Businesses with endorsements expiring in October were sent notices last week.

If the renewal notice is not available, go online:
Businesses that do not have their printed renewal notice can get a new Letter ID online. Information is on our website, or you can send them this link:

New solution coming this fall

Our team is currently working on a solution to allow renewals without the unique Letter ID. It is slated for an early fall release.

Thursday, September 8, 2016

Secure File Transport down briefly Monday

The Secure File Transport ( service will be down for scheduled maintenance from 12:30 p.m. to 1 p.m Monday, September 12.

PROBLEM REPORTING: If you experience any problems after maintenance, please report to the WaTech Service Desk by email or by phone at (360)753-2454.

Wednesday, August 10, 2016

Alicia Ramirez joins Partnership Services

Welcome to BLS Partnership Services, Alicia Ramirez!

Alicia joins the team after working since early 2016 with the Registration and Renewal team. Raised in San Antonio, Texas, she moved to the Northwest three years ago. She loves country music. 

She is a Customer Service Specialist working weekdays from 8 a.m. to 4:30 p.m. to support all of the BLS city and agency partners. 

She’ll be your primary point of contact. Reach her and all of our team by calling 360.705.6777 or by emailing

~BLS Partnership Services 

Customer Service Specialist Alicia Ramirez

Monday, August 8, 2016

Secure File Transfer (Axway) requires updated password security

The Secure File Transport requires updated password security. The new policy is effective August 9, 2016.

How will this impact you?

Users on their the next password change, it must contain at least:
  • 10 characters total.
  • 2 alpha characters.
  • 2 numeric characters.
  • 2 special characters.