Wednesday, August 10, 2016

Alicia Ramirez joins Partnership Services

Welcome to BLS Partnership Services, Alicia Ramirez!

Alicia joins the team after working since early 2016 with the Registration and Renewal team. Raised in San Antonio, Texas, she moved to the Northwest three years ago. She loves country music. 

She is a Customer Service Specialist working weekdays from 8 a.m. to 4:30 p.m. to support all of the BLS city and agency partners. 

She’ll be your primary point of contact. Reach her and all of our team by calling 360.705.6777 or by emailing dorblspartner@dor.wa.gov.


~BLS Partnership Services 

Customer Service Specialist Alicia Ramirez

Monday, August 8, 2016

Secure File Transfer (Axway) requires updated password security

https://sft.wa.gov


The Secure File Transport requires updated password security. The new policy is effective August 9, 2016.

How will this impact you?

Users on their the next password change, it must contain at least:
  • 10 characters total.
  • 2 alpha characters.
  • 2 numeric characters.
  • 2 special characters.

Thursday, July 21, 2016

Service Requests Must be Sent to Partnership Services

Partners --

Thank you for ongoing patience with the transition to the ATLAS system and the increased level of phone calls, emails and service requests.

Our phone call volume is now dropping and most of the processing backlog has been cleared. We have also added staff and increased training for both operators and partners in the last month. Service levels are improving every day.

Going forward, you must contact BLS Partnership Services with your requests for service and information.

***Do not contact other BLS staff or work units unless you have been contacted directly by that staff member.***

Partnership Services:  dorblspartner@dor.wa.gov or 360.705.6777.

Business Licensing Service operator: 1.800.451.7985

Taxpayer Services operator: 1.800.647.7706

Never share an individual staff member's contact information with the public unless directed to do so. This slows down the process for all customers and poses specific safety risks to some staff.

Thank you for your understanding.

~BLS Partnership Services


Thursday, July 14, 2016

File upload delayed till 9 am today

Partners-

Those agencies that get overnight ARD files experienced a delay.

State servers were offline briefly and the files were re-sent by 9 a.m.

~BLS Partnership Services

Friday, July 1, 2016

On Hold Status Increasing Work Items

Many of you noticed an increase in “On Hold” work items with different status reasons showing. Here is some information a few instructions to help you sort and process these items.

Status Reason Codes
  • Address Change –Used for physical location changes only. Review and approve as normal.
  • [Blank] – This is due to NSF payments. A red balance is shown on account activity screens. A new  “On Hold – NSF” status reason will be added to the system to help clarify this.


Another issue is approved accounts showing an error in the Cease Date field. (example below)

Please send the UBI of these businesses to dorblspartner@dor.wa.gov so we can fix.



Friday, June 17, 2016

ATLAS Computer Based Training Updates

Partners -

We will add to the Computer Based Training (CBT) modules as they are developed.

A new Reports module will be added by Friday, June 24.

Find these in ATLAS Partner Portal . Access it via My DOR (not via SAW)

  1. Login into My DOR at https://secure.dor.wa.gov/home 
  2. Click Partner Portal button
  3. Login
  4. Click CBT
  5. Choose the tabs and modules for training.

At the top of the New Manager screen at login

Monday, June 13, 2016

New report replaces ARD

City Partners—

We heard you! You told us the printable and shareable Agency Requirements Document (ARD) helps you do your work more easily. The ARD is not used in ATLAS, which was a problem for some.

So, our team worked with developers this month to come up with a solution.

Please use the City Endorsement Information report to replace the ARD in your internal processes.
Here are instructions and a sample.
  1. In ATLAS Partner Portal, open reports Launchpad
  2. Choose City Endorsement Information report
  3. Enter the 16-digit UBI number in "Account ID" field
    • "Endorsement" field must show one of your city’s endorsement types
  4. Click [Generate] button to bring up Details screen
  5. Click [View Report] on Details screen
  6. Print or email or save the PDF and route for review
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