Tuesday, March 21, 2017

UPDATED: My DOR and Partner Portal

Update 2:30 pm: The system has been restored and service should be back to normal.

The My DOR and Partner Portal services are unavailable.

The systems have been down since about 11 a.m.. Our BLS team is aware and working the issue.

We will update you later Tuesday with updates.

Thank you for your patience.

~BLS Partnership Services

Thursday, March 16, 2017

March 2017 BLS Partner Update

Kelso joins BLS 

The city of Kelso joins dozens of cities and agency programs to make licensing simpler for Washington State businesses. Kelso is the seat of Cowlitz County and is just east of Longview. It has a population of 12,000 and about 1,400 business licensees.

Welcome Greg Shawver

Greg Shawver is at your service.
Greg Shawver joins Partnership Services team this month. He will handle partner phone calls, emails and customer service. Greg is a seasoned service professional having worked years at a retail store and, later, as a restaurant and bar manager. We recruited Greg from the BLS Production team where he learned about partners' unique requirements and ATLAS functions.

Improved Help Manager simplifies shortcuts, searches, and sorting

Improvements to ATLAS keep coming. ATLAS added customizable search options in December. Now, we’re updating the Help Manager modules with step-by-step support to help you use shortcuts, navigate screens, and add letters. Learn how to search by Letter ID, filter search results, and view Tasks in the My Work manager. Get started by using the Partner Portal at the Help link shown below.

New Help Manager modules help with shortcuts, searches, letters, and more.
(Click image to enlarge)

Don’t email any document  with a Letter ID

Important reminder #1: DO NOT EMAIL anything with a Letter ID. It would give access to the account. Email is not a secure method of delivery. Let customers know you can mail to the address on file or fax to the number on file. In addition to the letter ID, do not email:
  • Location renewal forms
  • Request for Information letters
  • Request for Payment letters

BLS will not expedite processing

Important reminder #2:  BLS staff can not expedite requests on last-minute applications and renewals. Staff process most jobs in just a few business days. In most cases, work progress can be viewed in ATLAS.

Wednesday, March 1, 2017

MyDOR gets updated look, added features

My DOR, the service businesses use for all online business licensing applications, is getting more user-friendly. Some resources to help you be ready for customer questions are here:

City and agency program users of ATLAS will see an updated look on the login, customer and account screens. Also, message alerts go directly to tasks with one click. Your daily work processes will not change.

Businesses, meanwhile, will now more easily navigate to find and edit their account details. Once associated with accounts, users can see many accounts simultaneously on a “dashboard" like the one shown below. 

Other My DOR upgrades:
  • Bigger fonts for better readability
  • Set a default bank account to make payments for all business accounts
  • View Governing People under the "Names and Addresses" tab
  • Work from a phone or tablet with better mobile device support

Click to Enlarge

Friday, February 17, 2017

Register for My DOR Webinars next week

Partners -
My DOR service will be updated Thursday. March 2. The changes won't affect your daily work.

Business license applicants, however, will see a new interface with improved features. We are offering webinars to prepare your teams for questions you may get. The webinars have the same content. No RSVP required for this 90-minute webinar.

My DOR Walk-through for BLS Partners

9 am, Tuesday, Feb 21
1. Go to https://wadismeetings.webex.com/wadismeetings/j.php?MTID=mc0d459691f2c0cbc32bdea794ffc8ed0
2. Enter your name and email.
3. Click "Join". (Meeting Number: 924 506 428)

2 pm, Thursday, Feb 23
1. Go to https://wadismeetings.webex.com/wadismeetings/j.php?MTID=mbd6d6f8ac6d595a5c62bb5221c14af7d
2. Enter your name and email
3. Click "Join". (Meeting Number: 922 640 806)

Changes include more user-friendly account and customer pages, quicker navigation to governing people updates, and the ability to manage default payment information across accounts. See the images below for the new look and feel.

Monday, January 23, 2017

DOR experiencing busy telephones

Our Telephone Information Center (both BLS and Tax) has become an extremely busy place.

For the next two weeks, callers should expect longer wait times and busy signals when trying to reach us. Most active Washington businesses have a January 31 reporting deadline. This generates thousands of phone calls.

We are less busy between 8 - 9 a.m. and between 4 - 5 p.m. We recommend that taxpayers call during those times for a shorter wait time.

We apologize for any inconvenience this may cause

Wednesday, January 18, 2017

Some addresses are truncated in ATLAS reports

Truncated apartment and suite addresses

It has been brought to our attention that address fields in some of our reports, are not including the Apt, Ste, Unit, etc. Because of this, complete mailing or physical addresses may not show in the reports for some accounts. The reports affected include:
  • Partner Welcome
  • Partner Licensee
  • Partner Public Disclosure

Partner ImpactIf you are using these reports for mailings, the mailings could be returned due to truncated addresses.

Next steps

We have created a high priority work item to fix this issue, and it is currently being worked out.
You may want to wait to do any mass mailings until the fix is in place.

Contact BLS Partnership Services with any questions.

Thank you.

Friday, January 6, 2017

Revenue’s Bellingham office reopens to public

The customer service counter that provides tax and licensing assistance to Whatcom and Skagit county businesses is reopening on Monday, Jan. 9, 2017.

Operations are back to normal for the Washington State Department of Revenue (Revenue) office in Bellingham, which had been closed to the public since Dec. 19 because of damage from a broken water pipe.
The office, located at 1904 Humboldt Street, Suite A in Bellingham, will be open from 8 a.m. to 5 p.m. Monday through Friday.
For more information about the office, visit our Bellingham Contact Us page.