Friday, August 10, 2012

SURVEY SAYS: You are Helping BLS Improve

Partners -

Happy Friday! Work has started on our long-term plans for a BLS system replacement. We're in the very early stages. It's too soon to know how enahncements will be added or when. We'll update you in 2012 and 2013 as we know more. A total system replacement is still years away, but enhancements are ongoing.

Where do you come in?
Some of you will be contacted this month to participate in surveys and workshops this summer and fall. Email invitations will be sent soon. Dennis, Eric, and Jan will coordinate timing with those of you contacted.

What's next?
Our consultants are compiling our existing data and ready to add your input and data to find opportunities for improvement. They will wrap up work in January 2013.

When will we hear more?
Our 2012 BLS City Partner Conference is scheduled for fall. Look for inviations in September. We'll also report our findings and results here as they're compiled.

What were some results from last fall's survey?
We got great responses from almost of all of our then-45 partners. In October, we will have 55 partners and we continue to grow and improve with your input.

Here's just a couple items we measured:
1) Requests for changes to the addendum and application
2) Common complaints and needs for improvement

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