We've made some new changes to the bls.dor.wa.gov homepage. Please take a moment to check it out! These changes were implemented as a process improvement from a recent Lean Event. During the event, we discovered that customers sometimes confuse Apply and Renew when it comes to their state and city licenses. We redesigned the homepage with the intent to make it clearer for customers to find their needs easier and to alleviate confusion and re-work.
We’d like to hear feedback from you and our customers to find out if this change is helpful to them. Please let us know if what you think.