We've made some new changes to the bls.dor.wa.gov homepage.
Please take a moment to check it out! These changes were
implemented as a process improvement from a recent Lean Event. During the
event, we discovered that customers sometimes confuse Apply and Renew when it
comes to their state and city licenses. We redesigned the homepage with the
intent to make it clearer for customers to find their needs easier and to
alleviate confusion and re-work.
We’d like to hear feedback from you and our customers to find out
if this change is helpful to them. Please let us know if what you think.
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