Wednesday, April 4, 2018

BLS Partner Updates - April 2018

Business license application processing resumes

New look for My DOR splash screen
ATLAS Partner Portal now includes excise tax information as the Tax and Licensing Systems Replacement project completes its second phase called "Rollout 2."
BLS’s application processing resumed Monday, March 19. Revenue’s phone call volume remains high as thousands of taxpayers register for the My DOR service and report quarterly taxes.
The Partnership Services team is here to help you with ATLAS issues. Partner cities and agency programs with questions about  system instructions, license requirements, and service requests should email dorblspartner@dor.wa.gov. Businesses with customer service and license account questions should call 1-800-451-7985 or email bls@dor.wa.gov.

ATLAS reports reorganized for ease

Two reports menus for partners
With Rollout 2, enhancements made to the Reports Launchpad in ATLAS Partner Portal make it easier to use. The new reports manager alphabetized the reports and split them in two lists for City and State Agency users. The city list of 20 reports includes statistics reports to help you track your staff work and changes to businesses in your city. The reports in the Agency list view will vary by the state agency or program where you work.

City of Interest Report enhanced

Local governments can check for unlicensed local businesses with the City of Interest report in the City Reports Launchpad. The upgraded report now runs in seconds. Any city can get a list of businesses within their locality that do not have an active city business license.

2018 Local Government Partnership Meetings 

Revenue’s 2018 Local Government Partnership Meetings are scheduled for June. Get more information and register at dor.wa.gov/localgovernment. The link is located on the right side of the web page.
The meetings are our opportunity to update you about legislative changes, service enhancements and systems updates.
NEW FOR 2018: Business Licensing Service updates will be included in these meetings. We will post more information and the workshop agenda on the BLS Partner Post this month.

New Business Lookup tool delivers great results

The Department of Revenue’s improved search tool is ready to use. It is easy to find online at https://dor.wa.gov/businesslookup. Business Licenses, tax accounts, reseller permits, governing people, and trade names merged into a simple interface displaying all public information in the search results.

Puyallup and Lakewood join BLS this spring

With ATLAS Rollout 2 finishing up, BLS staff will return to adding new city partners in the upcoming months. Next up: Puyallup and Lakewood. By summer 2018, 16 of the 21 cities entirely within Pierce County will be connected to BLS, with Orting scheduled to join next year.


Tuesday, April 3, 2018

UPDATED: No more receipt books for business licensing at city halls


Updated to clarify process change is for BLS city partners only.

Effective immediately, Department of Revenue receipt books are no longer used.

All business licensing payments made at the city can be paid by check and sent in pre-printed envelopes addressed to the Business Licensing Service. Postage will be required.

Get pre-printed envelopes by contacting the BLS Partnership Services team.

The updated process is better for auditing with no delay between processing payment and reconciling receipts. The applicant's check, which is imaged and saved by Revenue, serves as the receipt. The change reduces work by staff and decreases the time that applicants must wait at the service desk.

The fastest and most secure application process is online bls.dor.wa.gov/.

Return your receipt books and stamps

Any remaining receipt books and stamps should be handed over to a Revenue office or returned by mail to:

DOR-BLS
ATTN: Partnership Services
PO BOx 47478
Olympia WA 98504-7478

~BLS Partnership Services

Monday, March 26, 2018

ATLAS Rollout 2 - Updates to Users and Customers

UPDATE: FAQ now available. Answers to questions we've heard from our customers since March 19.

Partners-
Thanks to those of you who joined us for the ATLAS Rollout 2 information sharing webinars.

Content from these webinars is now available.
If you need information about becoming an security administrator for your city or agency program,  download the Partner Security Access Instructions.

Tuesday, March 20, 2018

My DOR portal slow Tuesday morning

Partners

Customers accessing My DOR site are getting slower than normal response times. Some are seeing “a network error has occurred” error message.

This affects all users of My DOR, including taxpayers, business license customers, and BLS Partners at agencies and cities. You may need to refresh your web browser -- push the F5 key -- if you get an error message.

Revenue's Information Services Division is working to resolve the issue. We will update of any changes. We apologize for the inconvenience.


Service speed is slow. Refresh the page [F5] if you get an error.
~BLS Partnership Services 

Wednesday, March 14, 2018

ATLAS Rollout 2-Info Sharing: March 19 and March 26

WEBINAR VIDEO

ATLAS Rollout 2 adds new features and updates your security access process.

To help you get ready, BLS will host partner information sharing sessions.

Slide Deck 

Partner Security Access

Join by webinar on either of the next two Monday mornings.

#1 Agenda & WEBINAR LINK
9 a.m. to 10 a.m.
Monday, March 19, 2018

#2 Agenda & WEBINAR LINK
9 a.m. to 10 a.m.
Monday, March 26, 2018



Thursday, March 8, 2018

March 13: Application Processing Suspended One Week

Partners

Coming March 19, 2018, Revenue’s  Tax and Licensing Systems Replacement project completes its second phase. 

Taxpayers will be able to access tax account information and business license information in one location using My DOR.

During the transition, BLS staff will not be processing business license applications starting Tuesday, March 13, through the morning of Monday, March 19.

Our team is working very hard to advance all business license applications received up through Monday, March 12.

When we are able to start processing on March 19, our main focus will be the business license applications received in the prior week.

Thank you in advance for your patience.

~BLS Partnership Services

Monday, February 26, 2018

ATLAS Rollout 2 Launches March 19

On March 19, 2018, the Washington State Department of Revenue launches ATLAS Rollout 2 to integrate business license applications, renewals, and excise tax filings into one system, My DOR.

For business planning, please note: the BLS Partner Portal and My DOR will be unavailable from the evening of Friday, March 16, through the afternoon of Monday, March 19.

Notice was sent to customers with their license renewal reminder.

Avoid delays


Encourage your customers to go online and complete their Business License Application and/or renewal before 5 p.m. Friday, March 16. Online services resume on the afternoon of Monday, March 19.