Kelso joins BLS
The city of Kelso joins dozens of cities and agency programs to make licensing simpler for Washington State businesses. Kelso is the seat of Cowlitz County and is just east of Longview. It has a population of 12,000 and about 1,400 business licensees.
Welcome Greg Shawver
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| Greg Shawver is at your service. |
Greg Shawver joins Partnership Services team this month. He will handle partner phone calls, emails and customer service. Greg is a seasoned service professional having worked years at a retail store and, later, as a restaurant and bar manager. We recruited Greg from the BLS Production team where he learned about partners' unique requirements and ATLAS functions.
Improved Help Manager simplifies shortcuts, searches, and sorting
Improvements to ATLAS keep coming. ATLAS added customizable search options in December. Now, we’re updating the Help Manager modules with step-by-step support to help you use shortcuts, navigate screens, and add letters. Learn how to search by Letter ID, filter search results, and view Tasks in the My Work manager. Get started by using the Partner Portal at the Help link shown below.
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| New Help Manager modules help with shortcuts, searches, letters, and more. (Click image to enlarge) |
Don’t email any document with a Letter ID
Important reminder #1: DO NOT EMAIL anything with a Letter ID. It would give access to the account. Email is not a secure method of delivery. Let customers know you can mail to the address on file or fax to the number on file. In addition to the letter ID, do not email:
- Location renewal forms
- Request for Information letters
- Request for Payment letters
BLS will not expedite processing
Important reminder #2: BLS staff can not expedite requests on last-minute applications and renewals. Staff process most jobs in just a few business days. In most cases, work progress can be viewed in ATLAS.
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