Thursday, March 16, 2017

March 2017 BLS Partner Update

Kelso joins BLS 

The city of Kelso joins dozens of cities and agency programs to make licensing simpler for Washington State businesses. Kelso is the seat of Cowlitz County and is just east of Longview. It has a population of 12,000 and about 1,400 business licensees.

Welcome Greg Shawver

Greg Shawver is at your service.
Greg Shawver joins Partnership Services team this month. He will handle partner phone calls, emails and customer service. Greg is a seasoned service professional having worked years at a retail store and, later, as a restaurant and bar manager. We recruited Greg from the BLS Production team where he learned about partners' unique requirements and ATLAS functions.

Improved Help Manager simplifies shortcuts, searches, and sorting

Improvements to ATLAS keep coming. ATLAS added customizable search options in December. Now, we’re updating the Help Manager modules with step-by-step support to help you use shortcuts, navigate screens, and add letters. Learn how to search by Letter ID, filter search results, and view Tasks in the My Work manager. Get started by using the Partner Portal at the Help link shown below.

New Help Manager modules help with shortcuts, searches, letters, and more.
(Click image to enlarge)

Don’t email any document  with a Letter ID

Important reminder #1: DO NOT EMAIL anything with a Letter ID. It would give access to the account. Email is not a secure method of delivery. Let customers know you can mail to the address on file or fax to the number on file. In addition to the letter ID, do not email:
  • Location renewal forms
  • Request for Information letters
  • Request for Payment letters

BLS will not expedite processing

Important reminder #2:  BLS staff can not expedite requests on last-minute applications and renewals. Staff process most jobs in just a few business days. In most cases, work progress can be viewed in ATLAS.

Wednesday, March 1, 2017

MyDOR gets updated look, added features

My DOR, the service businesses use for all online business licensing applications, is getting more user-friendly. Some resources to help you be ready for customer questions are here:

City and agency program users of ATLAS will see an updated look on the login, customer and account screens. Also, message alerts go directly to tasks with one click. Your daily work processes will not change.

Businesses, meanwhile, will now more easily navigate to find and edit their account details. Once associated with accounts, users can see many accounts simultaneously on a “dashboard" like the one shown below. 

Other My DOR upgrades:
  • Bigger fonts for better readability
  • Set a default bank account to make payments for all business accounts
  • View Governing People under the "Names and Addresses" tab
  • Work from a phone or tablet with better mobile device support

Click to Enlarge