Wednesday, September 28, 2016

BLS Partner Post - Update

Partners –

Happy autumn to all of you. We rolled out the new ATLAS system in June. Already, we’ve heard from many of you that you like the new system and are getting more comfortable. We still are refining some features and welcome your input on ways to improve our service to you.

Thank you all for the patience and support as we learned the new business processes together.

Computer Based Training (CBT) is available
Remember that ATLAS Partner Portal training is available anytime. Login via My DOR and click CBT at the bottom of the first screen to get primers on common operations, including running reports. Use Google Chrome and turn off pop-up blockers for best results.

Change of an address
Partners can update mailing addresses and request physical address changes in ATLAS. Physical address change requests are processed by BLS staff. Direct customers who need a physical address change to use the My DOR service or call 1-800-451-7985 for help.

User comments from old system are viewable in ATLAS
Partners can find sub-system comments and other information from the legacy system for accounts with the new Warehouse sub-tab.
  1. Go to Account level
  2. Click the [Other] Tab
  3. Click the [Warehouse] sub-tab
  4. Choose from options including BLS Partner Comments. 
    • If there are no comments, it means that none were made in the old system.

Use the Account Level [Other] tab to find comments from the legacy system

Partners can also use the Partner App Location Comments report found under Reports in the main Partner Portal screen. This report will list all application comments (if any) from the legacy system.

Questions about ‘renewed’ status in ATLAS
ATLAS lets you see more endorsement status options, such as ‘renewed’ status. This is a system-generated status that goes away at expiration. Staff shouldn’t manually change that status or use that status. As always, call or email if you have questions.
Creating reports in ATLAS
Reports have been repaired and enhanced since the June rollout of ATLAS Partner Portal. Most of these are functioning well, but we are continuing to review. We no longer send files to the service for most partners. Staff can create on-demand files for:
  • Address changes
  • Agency endorsements (state agencies only)
  • Application comments (warehouse)
  • City of Interest files
  • City endorsement information (replaces 1-page ARD file)
  • Delinquent ,incomplete, and terminated endorsements
  • Fund reversals
  • Licensee and public disclosure files
  • Pending approvals, and
  • Many other reports.
Email if you have questions or need to brush up on this feature.
Vapor endorsements available; cigarette endorsement fee increase
This summer, endorsements for vapor products have been added to the Business Licensing Service and reporting in the ATLAS system. New endorsements include: Vapor Product Retailer, Vapor Product Distributor, and Vapor Product Delivery Sales.

At the same time, the fee for a Cigarette retailer endorsement and the Other Tobacco project endorsement has increased to $175.

That’s all for now.

~BLS Partnership Services 

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