Thursday, January 31, 2013

BLS Report - New Electronic Incomplete Accounts report in .csv format

BLS continues to update and provide your reports in more efficient Excel formats!

Beginning Monday, February 4, BLS agency partners will begin receiving another version of the Incomplete Report in a comma separated value (.csv) format. We may eventually update this file to available for all city partners, also.

All partners will continue to receive the MS Word document (.doc) paper report in your SFT daily report. The new document is an additional file available to you in a new Excel friendly .csv format.

The good news is that the .csv files require no copy or paste to convert the data to an Excel format. As soon as you click to open the .csv file in your SFT folder, it will open up as an Excel worksheet!

If you have questions regarding this release, please email us at

Thursday, January 24, 2013

Fixing the SecureAccess Connectivity Issue - Clear Cache


Partners -

What can we say? Sorry for all the updates about systems issues. There have been a lot lately.

We're operating at 100% this week. Most of you should be able to access the BLS system to approve licenses.

But if accessing the BLS system via dead ends at a blank black screen, clearing the cache can help.

If you would like help with this process or have questions, let us know. We're ready to help

~BLS Partnership Services

UPDATE: Accessibility Issues

We learned the SecureAccess connectivity issue was limited to city partners who may need to clear their cache in order to get the system back online. Sorry for yet another problem this month.

Some of our city partners are experiencing issues with

We are in the midst of contacting Consolidated Technology Services (CTS) to see if there are still issues and will continue to update here and via email once we receive further information.

Thank you for your patience,
~BLS Partnership Services

Wednesday, January 23, 2013 is Now Available

Greetings Partners,

Consolidated Technology Services (CTS) resolved the issue and Secure Access Washington is back online.

All SAW and HOD services are functional.

Sorry for yet another systems outage, all should be good to go now!

~BLS Partnership Services

Tuesday, January 22, 2013

UPDATE: Temporarily Down

Consolidated Technology Services (CTS) has informed us that they've had a major event and not sure when services will be available.

Please contact BLS Partnership Services, 360-705-6777 or at this time for any assistance with your accounts.

Thank you again for your patience.


Greeting Partners,

Secure Access Washington is temporarily down.

Our state partner Consolidated Technology Services (CTS) is aware of the issue.

We will keep you posted on when the services will be available once again.

Thank you for your patience.

We may be able to assist you at 360-705-6777.

~BLS Partnership Services

OST Distributions 1/22 will be Combined with 1/25 Distributions

Greetings Partners,

As you were made aware, we had some connectivity issues in the past week. As a precaution, we temporarily discontinued some reporting processes.

To simply reporting going forward, the Office of State Treasurer (OST) distributions for Tuesday, Jan. 22, will be combined with the Friday, Jan. 25 distributions. There will be no difference in the combined deposit, of course.

Combination will include:
  • Cancelled 1/22 distributions
  • Regularly scheduled 1/25 distributions
Thank you for your patience.

~BLS Partnership Services

Friday, January 18, 2013

Dept of Revenue Closed on MLK Day

Greetings Partners,

Dept of Revenue is closed for the Martin Luther King Day holiday on Monday, January 21, 2013.

Wishing you all a safe and happy weekend!

~BLS Partnership Services

Thursday, January 17, 2013

BLS Systems Maintenance Tonight


We're starting our BLS systems spring cleaning a couple months early.

Some systems maintenance starts tonight (Thursday) at 6 p.m. and wraps up at 6 a.m. Friday.
During that time, expect DOR websites to be offline for such services as:
  • Business Licensing (BLS)
  • DOR email (including BLS)
  • E-file
  • My Account 
  • Select others
Once we clean out the cobwebs and polish the surfaces, we'll be back and ready to go on Friday morning.

Thanks for understanding.


~BLS Partnership Services

Tuesday, January 15, 2013

No funds and no EFT files transferred today (

Due to systems downtime this week, no funds were transferred from the Office of State Treasurer to your city’s account Tuesday.


Also, no related EFT files are in the Tumbleweed Secure File Transfer folders at


Accumulated funds transfers will continue as usual later this week. All funds, including those that would otherwise have transferred today, will be in your city’s next deposit.


We apologize for the delay and inconvenience.


~BLS Partnership Services

BLS Systems Restored - Tuesday Afternoon

Good afternoon,


This message is current for all BLS Partners as of 3 p.m., Tuesday, Jan. 15


BLS systems are now back online. We are in full operation to support you and your customers.


One remaining issue: Customers calling the 1-800-451-7985 number may not get through immediately due to call volumes. Advise them to hang up and call back immediately. They will be connected eventually.


Reports and files accessed via are available and up-to-date.


The Partnership Services team is working to process requests and catch up. If you need immediate assistance, please call 360.705.6735.


~BLS Partnership Services

Monday, January 14, 2013

UPDATE: BLS Systems Connectivity - Monday Afternoon

Good afternoon,


This message is current for for all BLS Partners as of 3 p.m., Monday, Jan. 14.


BLS systems are now coming back online.


We are presently processing business license applications and renewals via


We still do not have BLS email access. Contact us at 360.705.6777 for assistance.


Other systems will be returned early Tuesday.


Reminder: Reports and files accessed via were delayed Friday. But all delayed files and reports are now available.


Thank you once again for your understanding and patience.


~BLS Partnership Services

Partner Update: Connectivity Issues Monday


Good morning,


This message is for all BLS Partners on Monday, Jan. 14.


BLS systems are still down Monday morning due to server connectivity issues.


Systems not presently working:

·         All BLS email

·         Applications

·         Renewals

·         Corporate Renewals

·         DOR My Account (tax reporting)


Systems working:

· (Secure File Transfer for BLS)


· (BLS Website)


Reports in SFT were delayed Friday, but all files and reports should be up to date by noon Monday (today).


Toll-free phone service is unreliable at this time.


Please tell your customers and taxpayers to keep calling 1-800-451-7985. Their calls will go through eventually.


Thank you for your patience. We will be updating you again Monday afternoon.


~BLS Partnership Services

Monday - BLS Systems Still Offline


We're finishing the cleanup Monday (today) from our system downtime on Thursday and Friday.

Later this morning, we will update you further by email and at BLS Partner Post with information about the outages.

This afternoon, we will update you again with information about when 100% of the systems will be back online.

We cannot receive or send BLS Partner email at this time.

The best contact points are 360.705.6777 or individual staff email addresses.

We apologize for the inconvenience.

~BLS Partnership Services

Friday, January 11, 2013

BLS Server Connectivity Problems Persist Friday

Good afternoon, partners,

We are still experiencing server connectivity issues today.

At this time, we're not sure when they will be resolved. We're working with the state networks solution team and Microsoft for repairs. Monday is our best estimate for a complete systems fix.

Today we are unable to:

  • Send or receive email.
  • Process online business applications and renewals.
  • Update our website or access external web pages.

Our posted web pages will have information about this ongoing issue to make applicants and taxpayers aware of potential delays.

If you need information, we do have access to the BLS systems for:

  • Account information.
  • Reports and files.

You can reach us at 360.705.6777. Your customers can still get service via the toll-free numbers or online.

We apologize again for the delay in our service to you.


~BLS Partnership Services

Thursday, January 10, 2013

BLS Phone & Internet Systems Issues Thursday

Partners --

Our toll-free phone number, email, and websites have been experiencing temporary outages Thursday.

We are fixing these issues presently. We apologize for the inconvenience.

Please tell customers to call again to 1-800-451-7985 if their first call doesn't go through.

We're responding to emails and service requests as quickly as possible.

Thanks in advance for your understanding.

~BLS Partnership Services