DOR Experiencing Busy Telephones

January is once again upon us and the Telephone Information Center (both BLS and Tax) has become an extremely busy place.  For the next two weeks, callers should expect longer wait times and busy signals when trying to reach our call center.  We are less busy early in the morning (between 8-9am) and later in the afternoon (4-5pm) so we recommend that taxpayers call during those times of the day so their wait time is shorter. We apologize for any inconvenience this may cause.