Friday, July 1, 2016

On Hold Status Increasing Work Items

Many of you noticed an increase in “On Hold” work items with different status reasons showing. Here is some information a few instructions to help you sort and process these items.

Status Reason Codes
  • Address Change –Used for physical location changes only. Review and approve as normal.
  • [Blank] – This is due to NSF payments. A red balance is shown on account activity screens. A new  “On Hold – NSF” status reason will be added to the system to help clarify this.

Another issue is approved accounts showing an error in the Cease Date field. (example below)

Please send the UBI of these businesses to so we can fix.

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