Thursday, May 18, 2017

NSF or RFI status keeps account on-hold

Accounts with Non-Sufficient Funds (NSF) payments or with a Request for Information (RFI) cannot be changed from an On-Hold status until the account issue is satisfied.

The [Change] button on the Account level screen of ATLAS Partner Portal is not visible until the customer has settled issues by making payments or updating information at 1-800-451-7985.

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