Tuesday, November 1, 2016

November 2016 BLS Update

Partners –

We hope the autumn season finds you well. As you have seen, improvements to ATLAS are making the system better for all customers. We have added reports, made it easier to print licenses and simplified requests for address changes to name just a few things.

Tell us about planned changes in fees or requirements

Reminder: Let us know about any updates to your fees and requirements. Reply to dorblspartner@dor.wa.gov with your changes. Renewal notices are sent about 60 days before endorsements expire, so the earlier BLS is notified the better it is for your customers who need to comply.

Public versus non-pubic information

The signed confidentiality affidavit requires all of us to protect taxpayer information. Several ATLAS screens, reports, and forms contain nonpublic or confidential information. This includes not only social security numbers, but also email addresses and phone numbers. The Partner Public Disclosure report available in ATLAS contains only public information; export the report to see the information. It can be shared with anyone for non-commercial purposes. If you have questions about what is public information, please contact BLS Partnership Services.

Wait times and processing times decreasing

Phone call wait times for taxpayers and processing times for applications have decreased greatly since June. New applications are being processed in less than 10 days in most cases. Most customer phone calls are being answered within two minutes.

Suspended status prints on licenses; revocation report available

“Tax registration: Suspended” will now show on printed licenses for all businesses in suspended status with the Department of Revenue. Also, the new Revocation Report shows the Tax Registration status for businesses (Department of Revenue endorsement) that are Suspended. Reports can still be sorted various license type, but only those with suspended tax registration status will show in the revocation report.

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